1.
Do you produce a catalog?
No, currently we don't produce a catalog. We are an e-commerce
business and all our products are presented on our on-line catalog:
www.teak-collection.com
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2.
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3.
What is reclaimed teak?
Reclaimed teak is recycled wood which we sourced from the purchase of ‘Rumah Joglo’, which are traditional Indonesian houses, or other ancient
teak timbers. These ancient and neglected houses have been standing
between 50 to 200 years. The main frame construction and outer
panels are generally made from teak or other local hardwoods similar
in quality and this lumber is carefully recovered for
the fabrication of our unique furniture.
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4.
How is your
reclaimed teak processed?
The recycled wood is cleaned by hand with a wire brush to remove
the outer weathered oxidized coatings, old varnishes and paints.
Nails and other hardware are removed and then it is planed square for
production. Larger holes left by previous fittings, joints or
hardware are filled with chunks of wood with the same grain
orientation. smaller holes like nail holes are drilled and doweled. The larger components are then oven dried in our solar
powered kiln to reduce the moisture content. Knowing that we are
using well seasoned wood enables us to dry the wood rapidly to the
ideal level without causing defects. We overlook minor imperfections and
discolorations as they are perfectly normal and add to the charm of
our unique furniture and this has no effect on the stability of a
finished piece.
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5.
Does your reclaimed teak furniture have a rustic look and feel?
Our reclaimed teak furniture is quite smooth to feel and does not
always have a very rustic appearance, as we aim to produce modern looking
furniture from environmentally responsible raw materials. Note: if
you do require a more rustic finish this is also possible at no
extra cost; just ask us at the time of ordering.
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6.
Do you use man-made boards, veneers or laminates in your
furniture?
When you purchase a piece of
home furniture from Teak-Collection.Com you are purchasing a future
antique. All our furniture is constructed using only solid
teak wood. This includes cabinetry sides, backs and drawers bottoms.
Man-made boards, such as compressed particle board, block-board or
plywood are generally veneered to give the appearance
of solid wood, and are not used in the construction of our
furniture.
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7.
Does your furniture require self assembly?
At Teak Collection we are not strong believers in self assembly when
it comes to interior furniture, but our dining and console tables,
beds and daybeds and some coffee tables do come with the legs
separately to minimize damage in transit and for ease of handling.
Each leg is secured to an apron or base with one or two strong
bolts, which are hidden from exterior view. On the pieces of
exterior furniture which are indicated as knocked down, these are
provided with all the hardware for easy assembly. In most cases you
only require a regular screwdriver or a small wench.
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8.
How is your home furniture finished?
The finishing process on our home furniture is one of the more
important stages of our production process and we aim to minimize
the use of harmful products. The furniture is first sanded by hand,
then the stain
color which you select is applied. Once dry, two sealing coats of
shellac (French polish) are applied with sanding between
applications. Finally, a wax formula (which is a composition of
natural beeswax and hard carnauba wax) is rubbed onto all surfaces
and polished. This combination of events provides a beautiful yet
durable finish to our furniture. Note: the above process applies to
every side of our furniture items including drawer bottoms, inside
and under cabinets.
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9.
How much does shipping cost?
The
cost of ocean shipping from Indonesia to the Port of Long Beach, CA, USA
is already included in our online advertised prices.
Long Beach area
pick up:
You may pick up from our consolidated warehouse in Carson, CA on
Mondays to Fridays, a forklift and handling charge of $55 must be
paid to the warehouse at the time of pick up regardless to the size
or quantity of goods being picked up, unless prior arrangements have
been made. Depending on the size of your shipment, we suggest a
small pick-up truck or you could rent a Uhaul.
Other USA
warehouse pick ups:
We have service agreements with warehouses in 75 major cities across
mainland USA. A national shipping charge will be applicable to ship
your furniture from our warehouse in Carson, CA to your designated
warehouse for your pick up. Just click the 'Get Shipping Quote' tab
above and follow the on screen instructions to obtain a quotation.
Note: these
consolidated warehouses will normally give 5 - 7 days of free
storage time to enable you to pick up your furniture, after this
time daily storage charges will apply which are your responsibility,
therefore once we notify you of arrival (in writing) you need to
make pick up arrangements as soon as possible.
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10.
What about importing and customs clearance, how is that handled?
Our advertised
pricing already includes importing fees and US customs clearance
charges. We take care of the entire process. In fact the experience is just like buying a 'made to
order' product at home, as we have removed the 'hassle factor'.
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11.
Can you
arrange for shipping to my home?
Yes, we can arrange for a home delivery service, please note that
the door to door service offered by our shippers is a door to
curbside service, the driver will liftgate the goods to ground level
and will dolly the goods a certain distance. This is a basic service
and does not include climbing stairs, unpacking the crates,
inside home placement, debris removal or crate disposal. If you are interested
in obtaining a door to door delivery quotation, just click the 'Get
Shipping Quote' tab above, complete the forms and submit the form,
be sure to include your full address in the comments box and we will
respond with a quotation.
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12.
Are shipping
charges less if I pick up the furniture from a local warehouse?
Yes, they will be
much
less than having the product shipped directly to your home.
Please send us an e-mail with the items you are interested in and we
will provide you with a quotation.
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13.
Will shipping costs
be less if my friend and I combine our orders?
If multiple items
are being shipped to the same location, a reduction in shipping fees
may apply. Please send us an e-mail with the items you are
interested in and we will provide you with a quotation or
Just click the 'Get
Shipping Quote' tab above and follow the on screen instructions to
obtain a quotation or call us on the number above.
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14.
Do you have a
showroom where I can look at the furniture?
We
don't currently have a showroom. However, we are able to take high
quality digital pictures of the furniture once ready and e-mail them to you.
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15.
Can I modify existing designs, dimensions or finish/color?
Yes, you may modify existing design slightly for a nominal
fee. Please remember that 95% of our furniture is made-to-order or
custom-made furniture will require a 50% non-refundable deposit. See
Special Orders
for more information. Currently our order lead time is 10 – 14 weeks
for delivery for made-to-order or custom-made furniture. Note: see
our
Returns Policy
for policies on returning furniture.
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16.
I have previously bought teak, unfinished,
which originates from Thailand. Will your furniture be similar in
color?
The teak you bought that originates from Thailand will probably look
slightly different from what you will receive from us, as our teak
originates from Indonesia. This is due to difference in the soil and
climate. The grains in the wood and the natural color will vary
slightly.
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17.
Do you offer
discounts for higher value purchases?
Yes. We offer a discounts on
orders over $7,000 excluding national shipping costs. Please contact our
Sales Department
for any discounts that may be offered.
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18.
I have a store
that sells teak furniture. Do you offer wholesale prices?
If
you would like to become a reseller of our products and receive our
reseller's commission or net wholesale pricing, please submit your company information, such
as contact person, address, phone/fax numbers, and website and to
our
Sales
Department
and our wholesale contract division will respond accordingly.
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